When you fill in your desired transaction, we search the best possible rates in our partner exchanges, so you can pick the exchange with the best price and swap directly with them. This means there's no need for you to open an account in a centralized exchange.

You transfer the chosen amount to the address provided by the exchange, the trade is made and you receive your desired crypto directly in your chosen address. It's a fast and safe way of exchanging your coins without the hassle and risks of using centralized exchanges.

We also monitor exchanges' rate reliability, transaction delay and any maintenance or server problems to make sure everything runs smoothly for your trade and to prevent any exchange abuse. And if you encounter any problems, you can reach out to us and we'll do all we can to solve your problem!

Trocador provides software that allows users to choose between exchanges and trade directly with them, we never have access, receive or transfer any of the funds between the parties.

Our service was designed from the ground up focused on your needs. We only keep the minimum amount of logs for exchanges that require this and we let you know each one's log policies before creating the transaction. Logs kept at Trocador are never sold or ceded to third parties and are only provided on an individual basis upon request from law enforcement.

We use minimal JavaScript to improve user experience (like in dropdown selection), but never to track or fingerprint users. It is entirely optional for most of our services, so you can block JavaScript and use our website without any problems if you want!

We only redirect your order to known and reliable instant exchanges, that receive your deposit, process the trade and transfer your funds directly to your chosen address. We do not have access to your coins at any point of the transaction.

Transactions made through our website enjoy our Trocador Guarantee, if for some reason you do not receive your funds and your chosen exchange does not provide sufficient proof of a legal order, police investigation or unusually high AML risk justifying it, Trocador will reimburse you up to the insured amount. This amount varies between exchanges and you can check it by hovering or clicking the shield icon besides each exchange option. Please note, however, that trades with exchanges rated as 'D' are not covered by this Guarantee. Nor are funds that came from mixers, as those are generally considered as very high AML risk by most providers.

To get compensation, contact us through email or Telegram informing your transaction's ID at Trocador. We'll talk to your chosen exchange and try to solve your problem. Failing that and if the exchange doesn't provide us sufficient proof that the transaction was halted due to a police request, legal order or unusually high AML risk, we'll reimburse your transaction up to the amount defined when your trade was created. The whole process can take a week or a bit longer, as we try to sort things out with the exchange.

Standard Mode is your usual way to convert from one coin to the other. You choose an amount for the crypto you'll send and which crypto you want to receive. We'll show you the best floating and fixed rates from all our partner exchanges and you can choose the one you want.

Payment Mode is meant to be used when you need to pay for something, so you choose the amount of the crypto to be received instead of sent and which crypto you'll use to pay. We'll show you the best fixed rates from all our partner exchanges that support this mode. This is useful for paying stores or services in your preferred crypto. An example: Protonmail doesn't yet accept Monero as payment. No problem! Choose payment in BTC, copy their address and use it with our payment mode!

The Buy/Sell tab is for using fiat currencies to buy or sell crypto. It may have fewer crypto options available, but you can circumvent this by using a more common crypto (like the ones listed as recommended) as an intermediary between your fiat currency and your desired crypto.

In our Fiat Gateway Aggregator you can choose which crypto you want to buy or sell, which fiat currency you use and the amount to be traded. Trocador will then find the best rates among our partners and you can choose your preferred one to complete the process on their website. Depending on the selected currency, there are many payment methods available like credit card, bank transfer, GooglePay, ApplePay, UPI, IMPS, GCash, Paymaya, GrabPay and others.

Be aware that to complete the transaction you'll need to access the partner's website, which may require JavaScript. Each one has their own KYC/Verification policy, so make sure to check their Terms of Use. Trocador never has access to your funds nor any control over their KYC process, we only refer you to your chosen exchange.

Usually a transaction takes between 5 and 60 minutes to complete. Depending mostly on the selected crypto and the existence of congestion on their respective networks. Cryptos with a long transaction confirmation time take longer and the opposite is true for cryptos with a short transaction confirmation time.

We provide an approximate ETA on the exchange selection screen that takes into account the exchange's recent history. This way you can better choose your preferred exchange.

All fees are already included in the shown rate. They consist of network transaction fees and exchange fees. This means bigger transactions can have better rates, as the network transaction fees are diluted. You do not pay anything extra for using our service instead of using directly your chosen exchange. We do receive a comission for referring the exchange, but it comes out of the exchange's fee so it doesn't change your rate.

The floating rates shown in the exchange selection screen are automatically adjusted to more accurately predict the final amount you'll receive. This takes into account each exchange's recent trades and their deviation from the predicted rate. The amount shown in the status screen is not adjusted, and will show the actual rate provided by the exchange.

Each exchange has their own KYC/AML policy, and they may halt your transaction and demand KYC/AML verification before completing it. All our partners exchanges perform due dilligence on the funds received before swapping them. We explicitly warn users not to send funds with very high AML risk, or involved with mixers or illegal activities, as these orders will be refused by our partners. You can check each exchange's policies on their websites.

To help you in your choice we provide a simple KYC/AML Rating for each exchange. To determine an exchange's rating we read their terms of use and privacy policy, ask them directly about how they handle refunding in case of verification refusal and take in account their past history on Trocador. We use the following ratings:

Your chosen exchange may also store your transaction details (amount, coins and addresses). Please be aware some exchanges require logs of the user's IP, UserAgent and AcceptLanguage to be kept at Trocador. These can be seen on the exchange screen by hovering/clicking their rating. Logs kept at Trocador are never sold or ceded to third parties and are only provided on an individual basis upon request from law enforcement.

While a few exchanges accept trades as small as $10, many of them have larger minimum amounts for trading, since network transaction fees may severely impact the rates of small trades. So if you are only checking rates, make sure to use amounts close to what you'll actually trade to get more precise rates.

Sometimes it may be difficult finding rates when trading directly one less popular crypto for another. In this case, using a more popular crypto as an intermediary can help.

A floating rate is an estimate. When the exchange confirms your deposit, they will check market conditions and pick an appropriate new rate. If it’s far enough from the original estimate, some exchanges prompt you if you want to proceed with this new rate or request a refund. Floating rates are recommended for most transactions where you have a known starting amount that you want to convert, since variable rates are better than fixed rates.

Fixed rates are good for paying invoices. If you know you need to pay 0.1 XMR, you can “lock in” a fixed amount of BTC necessary to get 0.1 XMR. However, if the market moves too much, the exchange may still decide to refund the transaction instead of proceeding with the quote.

For these reasons we suggest you use floating rate whenever possible. In any case we recommend you have your wallet ready before confirming your transaction to avoid having your transaction expire before blockchain confirmation.

Depends on the chosen exchange, some of them accept slightly different amounts and will complete your trade proportionately, while others may halt your transaction or even have trouble detecting your deposit. Always take care to send the exact amount to the address provided to avoid such problems. This information can be seen on the status page, where we show a tooltip letting you know if the exchange requires exact amounts or not.

Although very rare, this can happen. Simply contact our Support through the Telegram or email located at the footer of the website and we'll be happy to help you! At your transaction's status screen we provide you with all its details. With this information you could also contact the exchange directly to solve your problem if you prefer.